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Working with clients in community housing

May 29, 2017 @ 9:30 am - 1:00 pm

$242.00

The aim of the course is to provide workers with the following:

  • Responsibilities to tenants/ customers
  • Active listening, empathy
  • Clear communication
  • Problem-solving
  • Managing conflicts
  • Working with advocates
  • Setting (and meeting) expectations
  • Complaints (and compliments)
  • Conversations that matter
  • Cultural awareness
  • Use of interpreters
  • Arrears management
  • Why clients got into debt?

Details

Date:
May 29, 2017
Time:
9:30 am - 1:00 pm
Cost:
$242.00
Event Categories:
,
Website:
http://chfv.org.au/Working%20with%20clients%20in%20community%20housing%20/

Organiser

Community Housing Industry Association of Victoria
Phone:
9654 6077
Email:
holly.mullaney@chfv.org.au
Website:
https://chiavic.com.au/

Venue

Community Housing Industry Association of Victoria
1/128 Exhibition Street
Melbourne, Victoria 3000 Australia
+ Google Map
Phone:
9654 6077
Website:
https://chiavic.com.au/