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Dealing with Difficult Calls
November 29, 2017 @ 10:00 am - 4:00 pm$99.00
A must-attend workshop for phone-based workers
A must-attend workshop for phone-based workers that are the first point of contact for service users and customers.
In this 3.5 hour workshop you’ll learn to:
- Set boundaries with callers
- Use strategies to help you deal with challenging callers
- End calls professionally
- Collect information you need from callers
- Understand and manage the stress you may feel after taking a challenging call.