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Dealing with Difficult Calls

July 19 @ 10:00 am - 1:30 pm

$99.00

A must-attend workshop for phone-based workers

A must-attend workshop for phone-based workers that are the first point of contact for service users and customers.

In this 3.5 hour workshop you’ll learn to:

  • Set boundaries with callers
  • Use strategies to help you deal with challenging callers
  • End calls professionally
  • Collect information you need from callers
  • Understand and manage the stress you may feel after taking a challenging call.

Organiser

Women’s Information & Referral Exchange
Phone:
9348 9416
Website:
http://www.wire.org.au/

Venue

Women’s Information & Referral Exchange
372 Spencer Street
West Melbourne, Victoria 3003 Australia
+ Google Map
Phone:
9348 9416
Website:
http://www.wire.org.au/