A must-attend workshop for phone-based workers
A must-attend workshop for phone-based workers that are the first point of contact for service users and customers.
In this 3.5 hour workshop you’ll learn to:
- Set boundaries with callers
- Use strategies to help you deal with challenging callers
- End calls professionally
- Collect information you need from callers
- Understand and manage the stress you may feel after taking a challenging call.