Archive | tenancy

Ombudsman’s Report on ‘Management of Maintenance Claims Against Public Housing Tenants’ Published

This much anticipated report prepared by Victoria’s Ombudsman, Deborah Glass, has revealed a number of systemic inequities in the system of maintenance claims lodged against public housing tenants by the Victorian Department of Health and Human Services. The Ombudsman found that DHHS had been engaging in ‘unfair management  of maintenance claims over many years’ and […]

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Make Renting Fair Campaign Continues!

If you haven’t already done so, please take this opportunity to add your voice to this campaign. So far- Nearly 50 organisations have signed on in support. Over 2,500 people have signed our petition. Nearly 100 emails have been sent using the ‘contact your local MP’ tool. All our supporter organisations have been asked to write […]

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Dealing with Office of Housing Debt- Justice Connect’s position paper responding to Ombudsman inquiry.

In August 2016 the Victorian Ombudsman began an investigation into the Office of Housing’s management of debts accrued by tenants in their social housing properties. Justice Connect responded by undertaking a survey of people who had debts with OOH and drafted a position paper, ‘Through the Roof: Improving the Office of Housing’s policies and processes for dealing with debt‘  outlining […]

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